No need to defend your decision to return a product. I just hope that all those that feel the same about PMDG will be given the same opportunity; after all if they feel they have such a great product then there is no reason for them not to do so.Regards, Mike Mann

I completely agree, you absolutely do not need to defend your decision to return the product, the option was made available, thus you don't need anyone's approval to take it. But it should not come as a surprise to know that posting about it will invite people to comment on that decision.It's exactly the same for reviewers, when we state an opinion on a product and it goes up as review for all to see, we always know we are sticking our head above the parapet, and someone will invariably take a shot.Al

I would have to disagree with you there....In the case of both it is down to the fact I am not sure of how much I would use them, I have done the research - even going so far as to reading the JS41 manual (SmartPhones are a wonderful invention). But I am not convinced enough to purchase without the Flight1 refund option...

I think its safe to say, your are the exception rather than the norm.

I just wish more devs would go down the Flight1 route or even offer a comparable guarantee, then again my wallet probably couldn't stand it !!

If it really made a significant difference sales wise, all devs would have a no refund policy.If you make a really good product , the lack of a refund will not deter many customers.Remember most devs are in it for the long haul, they want their product to sell for years. If you put out junk, it won't take long for the word to get out. Even with a 30 day refund policy few willbe purchasing your product. Regards.Ernie.

But it should not come as a surprise to know that posting about it will invite people to comment on that decision.It's exactly the same for reviewers, when we state an opinion on a product and it goes up as review for all to see, we always know we are sticking our head above the parapet, and someone will invariably take a shot.Al

Not only posting about it, but creating a new thread yet!Regards, Mike Mann

From my perspective the use of the offered return policy was never the issue and certainly requires no defending. My original point was keeping the product for mere minutes without giving the developer a fighting chance to address any issues you may have with it. We've seen numerous times here that some users are complaining of issues that are already resolved if they took 5 minutes to visit the developers support forum. Moreover, there may be issues a particular person may be having that they are not even aware of yet. How does an impulsive return of the product bring those to light? Answer: it doesn't.So unless you were simply wanting to purchase the product to see what it looked like with a reasonably certain intent on returning it, then I would say they were not given the chance that the product likely deserves. A successful product requires feedback from the consumer which could have been provided in this instance without the threat of missing out on a possible return. This company has been known to accomplish a lot in 30 days.

I don't feel the need to continue to defend my decision to return a product, which I tried and did not care for. If you purchase a product and choose to settle for it with the hopes that it will be fixed, or that small details are being nitpicked-- then to each his own. For every product that I love and works flawlessley, I have two others that sit on the shelf because they were either never fixed or updated-- even though I waited. I give kudos to Flight1 for the excellent customer service, and their return policy-- giving the customer the power to decide if they like or don't care for a product.

You don't have to, if you don't like it then that is what the policy is there for. You could have kept it in the hope that one day the issues that make you want to return it are fixed, but the odds of that happening within the 30 days is probably quite slim with most developers .. .. Nothing to stop you purchasing it again after a patch has come out !!G

As you well know, FSX in itself can produce inconsistent results at times let alone stacking add-ons and add-ons on top of it with who knows what kind of system maintenance etc. is being performed. So many times dissatisfaction is at the hands of the user and not always the product.

Jim, how true that is......especially the "system maintenance" part. Last week I was in the middle of testing out some new code on one of my current projects, when suddenly performance in FSX dropped like a rock from a steady 50+ fps to around 4 fps!"OMG, what did I do?" I thought to myself. After reverting my latest changes, recompiling and testing......still abysmal results! I wasted a few hours ripping through code trying to find the problem with nothing to show for it. While getting up to stretch a bit, I happened to notice the activity light on my NATS server furiously blinking...For some reason my nightly backup of the flightsim machine got postponed from 1am to 10am... :( :( Now, suppose I'd been trying out a new product I'd just bought, installed and launched! :(

To be honest, even if the FSX iFly had some fairly major issues, I'd still be inclined to see if the thing got fixed for week or two; when a company wants sales and the thing is in the honeymoon period right after a recent release, that is the time when hot fixes will come thick and fast. And on occasion, even when official fixes don't come, people often work them out for themselves, the CS 727 is a prime example of a bird that becomes what it should be when people do just that.For me, buying the iFly 737 FSX version was a no brainer, since it was cheap with me having the FS9 one, but I still think there are things that could be improved with even the FS9 one as well as the FSX one, notably the twitchy joystick sensitivity affecting the autopilot's ability to stay engaged. If I could not fix that with sensitivity adjustments, that would indeed have had me claiming a refund, and even though I can fix it, I still think they ought to do something more inherent about that issue rather than leaving it to the end user. So my own decision to keep the iFly 737s was not because I think they are flawless, but rather because I can work around things that are not ideally how I would like them.Whatever the case may turn out to be, it's very early in the game for people who have bought the thing to be throwing the towel in, after all, FSX itself needed three patches throwing at it to get it fairly sorted, and almost all add-ons you can buy for it end up with a patch or two. Everyone who buys red hot new software as an early adopter ought to know that.Al

Whatever the case may turn out to be, it's very early in the game for people who have bought the thing to be throwing the towel in, after all, FSX itself needed three patches throwing at it to get it fairly sorted, and almost all add-ons you can buy for it end up with a patch or two. Everyone who buys red hot new software as an early adopter ought to know that.

Everyone who buys, and pays for, new software (whether it's red hot or not) ias entitled to expect that it will work out of the box and shouldn't have to wait for patches in order to get a satisfacrory product.. We don't accept that attitude, I imagine, when buying other products. Flight 1 is an excellent scheme because it gives that entitlement and no one should be wrried abit using it..

I would have to disagree with you there. The two stand-out examples I would give of aircraft that have amazing reviews, as near as 100% positive feedback, yet I have not purchased after considering them:PMDG JS41VRS SuperbugIn the case of both it is down to the fact I am not sure of how much I would use them, I have done the research - even going so far as to reading the JS41 manual (SmartPhones are a wonderful invention). But I am not convinced enough to purchase without the Flight1 refund option, it all boils down to the fact that I have an awful lot of add-on aircraft that I have rarely flown - in the case of the CS767 I have never completed a flight, don't know why but I will start and then get very bored, very quickly - try the Eaglesoft Citation X v2 and I am happy as a pig in xxxx !!!!I just wish more devs would go down the Flight1 route or even offer a comparable guarantee, then again my wallet probably couldn't stand it !!G

Exactly. I've no idea why some people seem to actually see a refund policy as a 'bad thing'. I bought GEX because of the rave reviews, but returned it because I just didn't like it. I got rid of the Dreamfleet C310 for the same reason. The only reason I chose FEX over REX was that the former came with a Flight1 wrapper. The BN-2 is my favourite FSX plane. I didn't expect it to be, and I probably wouldn't have taken the plunge if it hadn't been for the refund policy. I'd give anything to TRY the J41 and the Superbug, and many others, but I lack the funds to take a chance on every new toy that comes out. If it was possible, I know that my hangar would have a few more planes inside. Ian

...FSX in itself can produce inconsistent results at times let alone stacking add-ons and add-ons on top of it with who knows what kind of system maintenance etc. is being performed. So many times dissatisfaction is at the hands of the user and not always the product. ...Regards,Jim RhoadsFlight1

Truer words were never spoken, it never ceases to amaze me how many good folks there are who by all appearances have dubious computing skills much less knowledge of fs. Then they take on complex addon aircraft and have a myriad of user/system related issues which are very difficult to resolve. This is in no way in reference to the OP, just general.All part of being in the payware biz I guess.

Exactly. I've no idea why some people seem to actually see a refund policy as a 'bad thing'. I bought GEX because of the rave reviews, but returned it because I just didn't like it. I got rid of the Dreamfleet C310 for the same reason....

I'd agree from the customer standpoint a refund policy is never a bad thing.As a customer I'd love to have refund policy no questions asked on everythingI purchase in life.But the customer side is not the only side affected by the policy.Its no different than any business really. Some companies/stores give refunds, and some don't.They all have their reasons for doing so or not doing so.In general regarding softweare the no refund seems to be more for downloaded software. Most seem to be moreflexible regarding refunds for boxed and CD/DVD versions.Regards.Ernie.

Don't take my review for word though, as I hope everyone is able to try the iFly themselves.

Well after reading I won't :rolleyes:Actually I think they have done great work...

I'd agree from the customer standpoint a refund policy is never a bad thing.As a customer I'd love to have refund policy no questions asked on everythingI purchase in life.But the customer side is not the only side affected by the policy.Its no different than any business really. Some companies/stores give refunds, and some don't.They all have their reasons for doing so or not doing so.In general regarding softweare the no refund seems to be more for downloaded software. Most seem to be moreflexible regarding refunds for boxed and CD/DVD versions.Regards.Ernie.

Actually I don't agree Ernie hence we have several laws here in Europe in place for customers to have a review period for ordered products.I think you should give the customer the doubt of the benefit and a simple return period, hence it should be done far more in the FS world too...

Everyone who buys, and pays for, new software (whether it's red hot or not) ias entitled to expect that it will work out of the box and shouldn't have to wait for patches in order to get a satisfacrory product.. We don't accept that attitude, I imagine, when buying other products. Flight 1 is an excellent scheme because it gives that entitlement and no one should be wrried abit using it..

Have you ever worked with Microsoft products? See how many patches and service packs come out; and that's with a comparatively huge development team.