I had the same problem,and support always blames the user, so I just ate the dollars and kicked their FSDTKDFW to the curb.

 

Thank you for adding this, so I now have the chance to illustrate the PERFECT example of how one could be sadly mistaken, and why false rumors get spread.

 

This is what happened to you, and you know very well, because I've explained it to you quite clearly in my email.

 

- You sent an email giving your Order Number, asking why your Serial Number wasn't accepted. I've asked what the error was, and you replied with

 

"This doesn't seem to be a correct Serial for KDFW"

 

- Based on the information YOU provided (this error), I told you that this error means that you typed your Serial wrong.

 

- To this email, you replied "I am typing serial# correctly, I am not an idiot", adding another line which said "I was out of  times to re-activate this product"

 

Seeing this new information from you, the "I was out of  times to re-activate this product", I guessed you might have seen ANOTHER error message that you DID NOT report, about having exceeded your maximum number of activations so, I went ahead on the Esellerate server, and checked if you exceeded your the maximum number of activations, something that I might have done initially, if you SAID you had that error in the first place, but your first report ONLY mentioned the "This doesn't seem to be a correct Serial for KDFW" error, which is a mis-typed Serial.

 

- Checking your order, I found what really happened, which I explained to you:

 

You made TWO orders for KDFW by mistake, a year ago. You asked for a refund for the double purchase and, obviously, you have been refunded immediately. This happened a year ago.

 

Of course, it should be fairly obvious that a Serial Number from a returned order can't be activated anymore. Your error was that you were initially using the Serial Number from the RETURNED Order, instead of the one for the "good" one.

 

The "good" one, instead, had all your 6 activation used, which means:

 

1) When you tried to activate the Returned order, that Serial wasn't accepted

 

2) When you tried to activate the Good order, it gave you the "too many activations" message.

 

Of course, if you SAID that you were trying with TWO different Serials and if you SAID you were getting TWO different errors depending which one you used, I might have figure it out immediately you were trying to use a Serial from a returned order. I had to guess it, from that "I was out of  times to re-activate this product" line.

 

 

What I've did then, was:

 

- Explaining the problem was caused by your use of a returned Serial

 

- Added 3 additional activations to the "good" Serial, and telling you that you could NOW activate, without getting the "too many activations" message.

 

- Suggested to delete the purchase receipt from your returned Order and keep only the "good" one, so you won't be confused again in the future.

 

To THIS, you replied with:

 

"Your product has been removed from my computer. I will eat the 34.00 dollars"

 

I really don't know what else I could do:

 

1) I explained what the problem was (you were trying to reactivate the Serial from the returned order)

 

2) I REACTIVATED your "good" Order which had all its 6 activations used up, so you could now activate and use the product you paid for.

 

How this, exactly, translates into "I will eat the 34.00 dollars" ?? And how, exactly, is something of the software's "fault" ?

 

Would you really expect anything different than not being able to reactivate an Order which was Returned ? Do you find the software behavior strange or not logical ?

 

 

How this, exactly, translates into "I will eat the 34.00 dollars" ?? And how, exactly, is something of the software's "fault" ?



Would you really expect anything different than not being able to reactivate an Order which was Returned ? Do you find the software behavior strange or not logical ?

 

The internet is so big; you can literally come into any kind of people. Take it easy Umberto.

 

 

Glad to hear that. Thanks Wayne.

 

Echoing Wayne's experiences - I've only had updates offered when I first launch a flight.  I've never seen one pop in later, regardless of whether I've accepted or rejected an update at the start of a flight.

I hesitate saying this, but I should also point out that I've never had an issue with couatl.  I hesitate because it might be taken as an attempt to minimize issues that others are having, and that's not my intent at all.  Rather it's simply to note that not everyone is having or does have issues with these pieces.  (Now, having said that I'm sure I'll jinx myself the next time an update is offered.)

 

Scott

I have 7 of there airports and have never had any issues with Couatl. They sure like to pile it on here. For all the people complaining there are also 99% happy customers that love the product. Josh

 

 

FlyTampa and Orbx sceneries do not use anything comparable to an engine like Couatl, and they are beautiful enough for me.

 

Sure they are but, it's "enough" good enough ??

 

I always found odd that a scenery would represent a beautiful pre-rendered shadow of, let's say, a tree or a lamp, nicely projected over a building, when the Sun is on the OTHER side or, when it's full Overcast.

 

Maybe it's just ME, but these things kind of destroy the sense of "being there". MS Flight improved a LOT on this, we tried to achieve some of that look (which is standard with more modern graphic engines) with the limited resources we had.

 

 

 

FSDT sceneries are too, but the features that you've listed that require Couatl, are not important to me, and I would rather not have those features and not have Couatl.

 

I'd say this is something that's a personal preference, and our own design choices. There some payware sceneries for FSX that looks like they were made in 1998, it's their developers choice to be made like that, and it's the market that will decide if that choice is the best one.

They sure like to pile it on here. For all the people complaining there are also 99% happy customers that love the product. Josh

Exactly. There are like 20 to 25 at the most saying they have problems and that Couatl is bloatware, etc., etc. People here love to pile on and say how they wasted 100's of dollars and that they are flushing all their sceneries, will never reinstall or any other complaint. All typical behaviors in the internet world, some of these folks probably never even owned the sceneries or had the intention to buy in the first place and worse, never even posted their problems to the developers forum but yet complain they cant get the product to work right.

 

This stuff goes on with all products. There are plenty of folks who blame Orbx products for their own set of problems. Nothing new.

I think you'll find ONE or possibly TWO that said that actually.  The MAJORITY of posters here are trying to explain that they have issues.  If YOU don't, I'M SERIOUSLY happy for you.  Why don't you go fly there while we TRY to get some action taken for those of who cant.!!!!!!!!!!!

I think you'll find ONE or possibly TWO that said that actually.  The MAJORITY of posters here are trying to explain that they have issues.  If YOU don't, I'M SERIOUSLY happy for you.  Why don't you go fly there while we TRY to get some action taken for those of who cant.!!!!!!!!!!!

If you need support of this kind, you need to take your issue(s) directly to the developers forum.  Individuals who have no problems have just a right to express their opinion, good or bad.

 

Jim Young

AVSIM Forum Moderator

++++1

 

  :biggrin: 

 

...OK - I'll admit it! I'm an FSDT (and a Flightbeam) F-a-n-b-o-y!!

 

Let's see - where did I put that PhotoShop?

If you need support of this kind, you need to take your issue(s) directly to the developers forum.  Individuals who have no problems have just a right to express their opinion, good or bad.

 

Jim Young

AVSIM Forum Moderator

But that's whole point.  SO do we!  Sorry Jim You know only too well what happens when this is posted there

I think you'll find ONE or possibly TWO that said that actually.  The MAJORITY of posters here are trying to explain that they have issues.  If YOU don't, I'M SERIOUSLY happy for you.  Why don't you go fly there while we TRY to get some action taken for those of who cant.!!!!!!!!!!!

 

The majority of users don't even bother post here. Don't forget that we sell our software in TRIAL version and we have been used this method for about 8 years. If it was true that the "majority" of users had problems with it, we wouldn't have sold much, and likely abandoned it a long time ago.

 

With tens of thousands of registered customers we have (not even counting those just downloading Trial versions, which would still have a perfectly legitimate reason to complain if they had an issue), a 1% rate of users with problems, would still mean a couple of hundred users so, I don't think is very far from reality having 1/10th of them posting in this thread. 

And his opinion was of PEOPLE, not the product Jim

 

But that's whole point.  SO do we!  Sorry Jim You know only too well what happens when this is posted there

The majority of users don't even bother post here. Don't forget that we sell our software in TRIAL version and we have been used this method for about 8 years. If it was true that the "majority" of users had problems with it, we wouldn't have sold much, and likely abandoned it a long time ago.

 

With tens of thousands of registered customers we have (not even counting those just downloading Trial versions, which would still have a perfectly legitimate reason to complain if they had an issue), a 1% rate of users with problems, would still mean a couple of hundred users so, I don't think is very far from reality having 1/10th of them posting in this thread. 

Sorry Umberto, I was refering to the majority within this thread, not on Avsim.

What an absolutely ridiculous fuss over leisure software. You'd think people's lives were at stake.

 

At the end of the day Umberto is free to deliver his software in the way he thinks is best and the customer is equally entitled to vote with his/her wallet.

 

For me, my FSDT/Cloud 9/Flightbeam software works better than anything else, probably for the reasons stated herein by Umberto.

 

I must be lucky in not having problems with these superb products, or could it be because I happily use a lean install with an absolute minimum of tweaks (HIGHMEMFIX only)? Maybe not a coincidence?

 

Market forces will dictate everything here.

 

If I were Umberto I wouldn't change a thing! I suspect his sales figures would bear that out!

good for you my friend. I'm glad you have no issues - seriously;-)

If the application doesn't have any problems, my genuine question, is why is it that this subjust comes up over and over again here on avsim?

 

But i'm done with it.  It's obvious the devs get priorty on most forums and end user gets clobbered as per usual.  I've spent over 4000 pounds sterling on FSX products alone.  I would say gives the user a right to voice his opinion.

 

Quite right im angry

In the end this isn't just a FSDT problem. It is a general FSX problem. The combination of infinite different computers, peripherals and addons being used makes it almost impossible to please everyone. Add to that different computer skills and expectations among FSX users and you have Mayhem.

 

I'm in awe of what FSDT and many other devs have managed to create for an outdated sim that was buggy and incomplete from the get go. But as a user just wanting to fly - not install, activate, type in serials, patch, tweak and troubleshoot - the complexity has lost its appeal. It's a shame. I have plenty money to spend, but sadly no time to keep up with each developers own way of doing things.