Anyone Else No Sales Confirmation EMAIL from PMDG?

[btacon 1,788]

Transaction Happened on Website.  CC company notified me of charges.  My Account page at PMDG shows it in my library, yet the promised email with download link is not here.  Anyone else?

[wiler 394]

nothing here been 10 min

[steve 86 287]

people are saying they had to wait around 5 min for email 

[Hyperfocal 186]

Yes, it's normal. Their servers are likely under a tremendous load. It will come.

[DAD 2,650]

Check also your spam folder just in case

[rocketlaunch 614]

Honestly PMDG, please sort your distribution. Choose a decent download partner. 

[dobee51 348]

Got the email but link provided takes me to my Orders page, but there is no download link.

[CFIJose 5,485]

Three request to verify e-mail, but no download. I love it!

[cchiozza 106]

30 mins, no email....

[diajohn 164]

Been about a half hour and crickets

[diajohn 164]

PMDG secret, you can purchase using the previous credit, but no download link...😄

[DAD 2,650]

11 minutes ago, cchiozza said:

30 mins, no email....

Took me exactly 30mins from order confirmation to receive the download link

[Zangoose 1,631]

Quote

Captains,

We are seeing an unprecedented level of demand for our little 737 project. This was not unexpected, and was planned for.

To that end, we want to feed a bit of information to you that is important:

Oh No! The Servers!:
Nothing to fear here. PMDG's infrastructure is cloud based, SAS solutions that are running with highly scalable resource controls. We are talking to the data centers that run them, and they are reporting very high traffic numbers for PMDG, but not high traffic numbers for some of the major game sites they also handle.

I Haven't Gotten A Confirmation Email Yet:
This is one area we anticipate bottle necks, because sending email is a tedious process for computers. Like the rest of the system, this is also scalable and has significant resources behind it. In addition to the resources, it also has a cache-check-and-flush system so if an outbound email gets hung up without going out, it will get swept up and sent, usually within 30-60 minutes.

I Got My Confirmation Email, But I can't Get The Two-Factor-Authorization To Work:
We have a few customers reporting trouble getting through 2FA. We are investigating, but based on traffic metrics it seems that most are getting through just fine. The company that manages this technology is also investigating to see if more resources would help here.

I Didn't Get My Activation Key:
This is similar to the email item above. Give it 30-60 and it *should* get swept up out of the "Failed send" bin and be forwarded off to you.

We anticipate this high load lasting a bit longer and then things should calm back down.

I will keep this thread updated with a new time-date stamp at the title line.

 

https://forum.pmdg.com/forum/main-forum/general-discussion-news-and-announcements/178071-09may22-pmdg-737-urgent-must-read-notams-last-updated-09may22-2135z#post178071

[regis9 4,012]

I got my download email within about 10 minutes, but the link just took me to my PMDG order page with no links to download.  Now if I click the link I get this message

Please Try Again

This webpage is experiencing a large amount of traffic. Please try again later.

 

[cchiozza 106]

Yep same here but cant get auth code yet

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