Everything usually all works out in the end, just need a little patients.

Also, isn't this a flight simulator, not a scenery simulator....somehow we all seem to have gotten our priorities wrong... ^_^

Yes, I'm being a little sarcastic....now lets go fly!

 

 

"No battle plan survives contact with the enemy" - Helmuth Karl Bernhard Graf 

 

aka Von Moltke the Elder.  

 

Officially: 

 

The tactical result of an engagement forms the base for new strategic decisions because victory or defeat in a battle changes the situation to such a degree that no human acumen is able to see beyond the first battle. In this sense one should understand Napoleon's saying: "I have never had a plan of operations."

Therefore no plan of operations extends with any certainty beyond the first contact with the main hostile force.

 

That according to Wikiquote.

 

Maybe even more apt in its full form.

 

Apologies for the thread creep - will now grab some popcorn and wait for everybody to get back on topic...

 

 

Business ethics are business ethics, no matter what the size of the business is.

 

True.  But software development entrepreneurs are not customer service professionals.  Some may have more native talent than others in that direction, but if you look for that to be their primary skill, you'll probably be disappointed.

 

 

But software development entrepreneurs are not customer service professionals. Some may have more native talent than others in that direction, but if you look for that to be their primary skill, you'll probably be disappointed.

 

Being a software developer myself, I pretty much resemble that remark... :Big Grin:

I'm having more fun reading and posting about this product, which I don't even own yet, that I am with the products that I do own.

 

FTX-G is so good you don't even need to own it to have fun with it :lol:

 

 

they're all flying FTXG :lol:

 

 

This just made my day!  :lol:

 

I have not laughed so much for some time...

This doesn't matter in the slightest IMHO - the customer, is the customer, regardless of their level of "sophistication" - this is a business reality that should have been planned for in the product release plan, and the company should just be prepared to deal with it with no attitude - offering help and education where appropriate, and refunds where necessary...

 

The thing is I think they have done/are doing all the things you say they should, except for the refunds - but that is clearly very common when buying all kinds of software. 

 

There is a big difference between someone politely seeking support and someone calling the software "an abomination" or similar. In those circumstances JV tends to fight fire with fire. That's his style and it isn't for everyone.

 

In the end, are we buying the table manners of a typically brash Australian executive or argubly the very best vfr and regional scenery ever seen in flight simulation?

 

 

There is a big difference between someone politely seeking support and someone calling the software "an abomination" or similar. In those circumstances JV tends to fight fire with fire. That's his style and it isn't for everyone.



In the end, are we buying the bedside manner of a typically brash Australian executive or the very best scenery ever seen in flight simulation?

 

No argument that the customer was being an a$$hat - but that's the game you are in as a business owner, you simply ignore it, do what's required to deal with the problem and move on.

 

In the end we are buying both, but it's down to each individuals cost-benefit calculation to decide if you like where your money is going and what you get for it. For my part, I am well pleased overall with the products from ORBX, and generally the responses I get from customer support - perhaps Mr. Venema would be better served to not interact directly with the consumer and leave his comments to "press release" types of statements, but it is his company, and that's not the approach he is taking...

No argument that the customer was being an a$$hat - but that's the game you are in as a business owner, you simply ignore it, do what's required to deal with the problem and move on.

 

Two ways of looking at that, I think. He could choose to ignore it, but remember that if he did there would be those who would accuse him of hiding because there's some truth in the accusation(s).

 

This is a small enough market that a few unreasonably negative comments can do an awful lot of harm.

Released sat , by  sat afternoon no1 seller on flightsimstore ,from what I have seen there are  more  of positive posts for the product than negative ones ,what I find strange is the unrealistic expectations by some people ,perfection straight away ,most software released has issues and various service packs to get it perfect ,this is a  very clever idea by Orbx ,,a good base product that can be tweaked  to improve if required ,with nice little Lc add ons , what,s the add on  next from Orbx correct road placements etc  ?,I bet this really is a good earner for Orbx ,no wonder that the Luddites amongst us are pi--ed ,JV reacts to negative customer straight from the heart not from his head it,s his company ,which he cares about so he should

Why was the OP banned?

Hello fellow flyers,

 

Mr. Roger Hodgson, otherwise known in real life as Dominic, has been banned. We found this individual to have created two accounts on the same day in 2011 with the same IP and nearly the same email address  (this was before our duplicate IP filter was put in place). Both accounts have been banned and so have the British Telecon IP's he came in from.

 

I have put this forum under our Staff Monitoring system as some have suggested or wondered why we haven't until now. Play nice folks.

Thanks for clarifying. 

 

 

Two ways of looking at that, I think. He could choose to ignore it, but remember that if he did there would be those who would accuse him of hiding because there's some truth in the accusation(s).



This is a small enough market that a few unreasonably negative comments can do an awful lot of harm.

 

Unfortunately, there are probably even more than just 2 ways to look at it :blink:  - that's the trick when you are in business, and I suspect that ORBX may be in a bit of a transitional period still with all their expansion and such in the last few years, but at some point businesses need to take on a more formalized structure in both operation and communication, and obviously in a globally exposed marketplace such as the Internet, you need to be very, very careful what and how you say things - just look at how many people a have "stuck their foot in it" both personally and professionally these days...

So you will let customers verbally abuse you for a profit.

Do you have a limit when it is too much and you would tell that customer they are not worth it?

 

JV obviously has a lower tolerance, but if it was severely impacting the bottom line I would expect it would change.

 

Sent from my Nexus 7 using Tapatalk 4 Beta

 

 

Most people posting on here have not dealt with ORBX for very long it seems. But as they say here in La Belle province, Je Me Souviens....

 

 

Nice way to treat a paying customer.

 

If you are referring to the OP in this thread, he's a fraud and has been banned for violating our ToS' regarding multiple accounts.

deleted : Tom was quicker :-)