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Dirk98

REX SOFT CLOUDS SP1 still NOGO

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Don't buy it, still a mess. SP1 is a joke. Simply it does not work.

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Don't buy it, still a mess. SP1 is a joke. Simply it does not work.

That's a bit of a sweeping statement! It may not work for you but I have Soft Clouds with the SP and it works perfectly for me - I would highly recommend it. Have you posted on the REX Soft Clouds support forum? They respond very quickly to problems, hence the rapid release of the SP.

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It's an extremely simple program to use so saying it's a total mess is just not true. It's unfortunate you are having issues with it. Perhaps someone in the support forums for them could help you. 

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@Dirk98 - We have many users that are able to use REX SC with no problems at all.  If you are having an issue we are happy to assist you.

 

We offer 3 levels of support all free of charge:

 

Tier 1 - Support through our forum http://www.realenvironmentxtreme.com/forums

Tier 2 - Email or Online Chat

Tier 3 - Direct one on one support via GotoAssist (Used if only if needed)

 

So if you need help we are there for you.

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Don't buy it, still a mess. SP1 is a joke. Simply it does not work.

 

Doesn't work on yours, did you bother asking for support in rex forum at all or  you just making a stupid comment here.  Works fine  here on day 1  and iam sure it works for many others

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No problems here, either. Has been working from the start and SP1 works fine as well.

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absolutely fantastic. No Problem! Very easy in any way. And there is a nice small (because it is easy) manual.

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I'm not sure that I understand how it can't work if properly installed. 

 

Basically, you select the textures and it writes it to the FSX directory.  The hardest part might be sharing the FSX folder if you want to run it across the network.

 

Now if it's an issue of not liking the textures, that's different, but that's not what the OP stated.

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No, it still doesn't work, their forum is full with similar problems in Soft Clouds section. I've done everything they suggest and still nogo. I have all of their products excepft for the latest wx, they all work fine. I wish they gave just the bmp(s) without UI to drop them manually like I did pre-SP1 as I could not check/select that dxt textures box. Now there are only 3 little files in the folder after SP1 installation and I can't roll back to the previous version.

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I'm loving what Soft Clouds has brought to my sim.. No problems here at all.

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Ok, give me just the bmp (s) back!!! :smile:

 

I really liked SC sans the UI, I don't mind moving them manually

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Works great, it's you end with the problem.

Don't make sweeping statements.

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And I'm not alone by far, check out their SC support section if you are a legitimate user. 


Don't make sweeping statements.

 

I will if I deem necessary.

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Don't make sweeping statements.

 

Ok, I got it, that was my late night outcry tinkering with SC installation. Honestly I really liked the files that I could use manually before SP1. And now after SP1 I don't even have any bmps under the main folder at all. it's not me, it's something with the installer, we all have different systems. Something tells me a new installer is on the way, hopefully.

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Yay! Tinkering further with the installer I finally found a way to install it! It's still a little convoluted but whatever works. After downloading the initial files last time I did not accept the installation routine. Instead I just closed the downloader/installer and went to the location where the *.msi and setup.exe were downloaded to. So I ran setup.exe manually and it installed OK this time. All works now, including that DXT checkbox (pre-sp1 problem). Again, I really like these soft clouds.

Can I ask the mods to change the header to "REX SOFT CLOUDS SP1 installation RESOLVED"?

 

Thanks,

Dirk.

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I can't get SC to work, either, but I suspect it is on my end.  UAC issues I suspect.  Watching NFL,  when that is done,  I will contact support.  

 

First things first, LOL!!!

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I have spent the past ten minutes trying to log into the REX forum, with no success thus far.  I signed up, and then clicked the link in my email inbox, which automatically signed me into the REX forum, or so it seemed.

 

I could see my user name at the top of the REX forum page, indicating that I was logged in, but then when I tried to submit my order details under the product verification topic, the system logged me out, and would not allow me to log in despite multiple attempts.  Returning to my email, and clicking the verification link there, I was informed that my user name had been verified, indicating that this step did not have to be repeated.

 

 Returning back to the REX forum, I again found that it as impossible to log in, which leaves me with no choice but to pose my question about REX Sift Clouds here, for the attention of Reed Stough, of the REX Company.

 

Despite what seemed to be a normal error-free download and activation process for my copy of REX Soft Clouds purchased a couple of days ago from Sim Market, I am still unsure as to whether this product is active within my FSX, since I don't really notice the sort of dramatic improvement in the appearance of clouds that has been described by other users of this product.

 

Compounding my predicament with REX Soft Clouds, I have also been unable thus far to access the opening menu, by clicking on the desk-top icon.  What I see instead is the first screen depicting a cloud, which then fades away, after which nothing happens, and no REX Soft Cloud user menu opens on my desktop, no matter how long I wait for it to appear.

 

Any clarification that can be offered by help that can be offered by Reed Stough in this forum would be greatly appreciated, since I followed all purchase, registration and validation instructions to the letter, only to wind up going in circles in an endless holding pattern,  unable to log in and ask any questions there.

 

Much thanks in advance.

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since I don't really notice the sort of dramatic improvement in the appearance of clouds that has been described by other users of this product.

 

I didn't note a  "dramatic improvment" either.  However, both the log in the REX Soft Clouds directory and a look at my textures in FSX confirmed that the soft cloud texture was present in FSX.

 

I think that any noticable improvement may depend upon weather conditions, altitude and type of flying.  For me 5500 ft MSL and GA just doesn't make for a good combination.

 

Ernie

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Thanks for the reply Ernie.  I will try and see if I can locate the FSX Textures file to see if the REX Soft Clouds files are indeed included there.

 

It just occurred to me that the reason I didn't spot much difference between stock FSX clouds and the ones from REX is that prior to installing REX, I never really did pay close attention to the appearance of clouds in FSX, other than to note that they were present, meaning that I am now comparing REX against a vaguely defined entity to begin with.

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