Apologies for the following rant, in advance! Am I the only one on the planet who groans and sighs every time support says it is via Discord? I mean, what the hell is this platform? It must be the most unintuitive way of getting support I have ever had the misfortune of using! I have tried several times to use it for support and after having posted in the wrong thread or what ever it's called, I then can't find the original post, when I do eventually find the post, after trawling through dozens of other posts, I see it has been answered by someone with no connection to the developer. Maybe it's me being part of a generation with simpler expectations. IMO, it really is the most unintuitive and ridiculous piece of garbage I have had the misfortune of using, or should I say, try to use. Apart from that, I think it's great! 

Edited December 12, 2025Dec 12 by Rocky_53

You're not the only one, believe me.

The only good thing about it is the name describes the platform perfectly.

It's a platform brimming with degeneracy. 

I have not availed myself of the Discord experience.

Many years ago the Tacops wargame used AOL for support.  I did a bring-your-own-Internet subscription just for that.

One day Major H (the developer) said AOL was raising his annual fee for hosting his support to $55,000 and he was leaving AOL.   I left too.

Can't have been as bad as Discord, but we did have questions answered by other users.

Hook

Whoever choose the name for this product got it spot on. Gives me the same feeling as when navigating a maze 

I really hated it at first, but I started using it more.  What I find is it really depends on how it is set up. Like any tool, it can be used well or poorly.  

A few developers have a really, really well set up support channel.  One developer has a specific support section with posts (essentially just like a forum for searching with topics).  It is great, but sadly, that seems to be not common.  Many developers might just have a "2024" channel for various product support, and it is just a wall of chat.  That's not useful.  You just jump into the middle of a discussion and who knows what you are getting.  

I won't single out the bad ones (most of them), but I will highlight one vendor who does it well - COWS.  Their support channels in their discord are very well done.  If that were the standard, I think people would have a much better view of Discord.  (again, don't blame the tool when it is poorly used).  

At the very least, there needs to be a separate channel per vendor product, not just one channel.  Too many are just poorly laid out.  

One thing I like is having an official announcements channel that notifies you of any official communication.  Stuff like that can get buried on other places, so you can easily miss vendor updates.  

5 hours ago, Rocky_53 said:

Am I the only one on the planet who groans and sighs every time support says it is via Discord?

No, Discord is UI garbage ... a subconscious spew of disorganized text and very hard to discover anything ... ironically Google AI doesn't make use of Discord data (maybe a good thing).  But it's free or cheap (if you go Nitro) and hence a place content providers use so as to not pay for and manage their own forums.  Managed forums are $60 - $200/mo or more (pending how much data one stores and backs up), self-hosted are $20-$60/mo ... many offset by using advertising.  AVSIM for example, I've got 11 ads/trackers blocked:

No disrespect to AVSIM, just a part of keeping things going online.  But at least AVSIM has a nice forum format and is organized. 

 

It is very unhandy to use, but who cares because lots of cute kid animals!

 

You're not Alone! Iiminarly avoid any addons with ONLY Discord support 🥴

4 hours ago, kerosene31 said:

I really hated it at first, but I started using it more.  What I find is it really depends on how it is set up. Like any tool, it can be used well or poorly.  

A few developers have a really, really well set up support channel.  One developer has a specific support section with posts (essentially just like a forum for searching with topics).  It is great, but sadly, that seems to be not common.  Many developers might just have a "2024" channel for various product support, and it is just a wall of chat.  That's not useful.  You just jump into the middle of a discussion and who knows what you are getting.  

I won't single out the bad ones (most of them), but I will highlight one vendor who does it well - COWS.  Their support channels in their discord are very well done.  If that were the standard, I think people would have a much better view of Discord.  (again, don't blame the tool when it is poorly used).  

At the very least, there needs to be a separate channel per vendor product, not just one channel.  Too many are just poorly laid out.  

One thing I like is having an official announcements channel that notifies you of any official communication.  Stuff like that can get buried on other places, so you can easily miss vendor updates.  

fenix has a good  discord channel easy to ask and find  things

The problem with discord is one simple one. It's a never-ending chat thread.  If people opened threads to ask questions it wouldn't be thet bad. But when some random person ask a question and then it gets hurried by 2,000,000 messages by the time I have the question, good luck finding the word or answer to that question. 

1 hour ago, spearmint_flyer said:

good luck finding the word or answer to that question

Bingo ... hence I turn to Google AI ... right now I'm at about 80% chance it will have the correct result and 90% it will have enough returned options to obtain the correct result.

EDIT: not that there is ever anything wrong with my flight sims and add-ons 😉 

Edited December 12, 2025Dec 12 by SayAgain

@Rocky_53 No, you're not the only one, mate. I tried it a long time ago and hated it. 'Discord 'is such an appropriate name.

8 hours ago, kerosene31 said:

I won't single out the bad ones (most of them), but I will highlight one vendor who does it well - COWS.  Their support channels in their discord are very well done.  If that were the standard, I think people would have a much better view of Discord.  (again, don't blame the tool when it is poorly used).  

 

While I understand and appreciate the point you're making - as a society we're all too quick to blame tools when people are the root of the problem and there are certainly elements of that sad story as it relates to Discord.  However, in this case I don't think you can completely absolve the tool.  

I agree that there are vendors who seem to be able to add some organization and management to the usual chaos that seems inherent in the medium, but chaos appears to be the unfortunate default, so the few that do it right become the exception rather than the rule.  And that falls on the tool as much as it does the users.

I've made my peace with the thing out of necessity and have learned my way around it to minimize the pain.  But it's still inherently, well, Discord-ant.

 

Scott