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SU 15 and PMDG customer service

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If it has´t been mentioned, in online, now all the original 737 PMDGs traffics always have the gears down in the air.

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6 hours ago, Christopher Low said:

I assume that you are referring to the MSFS version of EGGW Luton? The dynamic lighting in the P3D UK2000 airports worked fine on my PC (which was nowhere near top end), and the performance was good. In fact, it was the dynamic lighting in certain other products that was over saturated and poorly optimised.

they had to get inibuilds to do them for him.  Look im sure gary was and is a nice bloke.  but his scenery in my option was dated and dull. 

 
 
 
 
 
  913456
7 hours ago, fluffyflops said:

sure for example when a version of EGGW  was brought out it wouid ctd the sim. so you had wait for the to patch to come out so to stop it doing so.  

The p3d dynanmic lighting was always horrirfic, and the scenerys felt bland and uninspiring.

But that's not the definition of a unfinished product. 😂 Does it look like the airport ,does it match runways, ILS frequency, taxiways job done to be honest. If its missing say a hanger you could say its unfinished but most would not even care or even use the hanger.

That's an improvement on "we can't reproduce the problem on our test PC so there's nothing wrong"

12 minutes ago, Matchstick said:

That's an improvement on "we can't reproduce the problem on our test PC so there's nothing wrong"

Since it's the authentication/DRM failing, I am curious if the staff versions don't have DRM on them.

5 hours ago, Matchstick said:

That's an improvement on "we can't reproduce the problem on our test PC so there's nothing wrong"

They never said or implied that “there’s nothing wrong”. They simply said they had not seen the issue on their own PCs. That is not the same as stating “the problem does not exist”.

Jim Barrett

Licensed Airframe & Powerplant Mechanic, Avionics, Electrical & Air Data Systems Specialist. Qualified on: Falcon 900, CRJ-200, Dornier 328-100, Hawker 850XP and 1000, Lear 35, 45, 55 and 60, Gulfstream IV and 550, Embraer 135, Beech Premiere and 400A, MD-80.

6 minutes ago, JRBarrett said:

They never said or implied that “there’s nothing wrong”. They simply said they had not seen the issue on their own PCs. That is not the same as stating “the problem does not exist”.

Surely that's the exact reason what beta testers are for. 

 
 
 
 
 
  913456

I submitted an issue involving their DC-6 and SU-15 yesterday and today, Memorial Day, they responded in short order. I think that speaks volumes for their customer support. First rate !

I9-10850K, Mugen 5 cooler, Gigagbyte Aorus Z490 Master, 2TB Samsung 980 Pro M.2, 1TB Samsung 970 Plus, 2TB Samsung 870evo, Corsair RM-850, G-Skill DDR-4 3600, Lian Li LanCool Mesh, Nvidia 4080FE, Honeycomb Alpha and Bravo, MFG Crosswind pedals, Win10 Pro

This morning I tried to load the 739 and it was partially running with gauges lit up.  Yoke was centered but would not move.  Yesterdays trick that worked by hitting ESC and and Restart is not working today. 

Its going to have to be officially patched by PMDG!

Quote
Yesterday, 16:08
All,

This behavior has been replicated internally. We are working on a permanent fix, for now ESC exiting to the menu and loading again is the only workaround

PMDG has replicated, ack'd and working on a fix.  

For now the workaround is simple, load the flight, hit ESC to return to menu then HOME to restart the flight.  Takes all of 30 seconds.  This workaround has worked for me every time thus far.

Glad to see they were able to repro, acknowledged it and begin working on a fix but still expect the hate to spew....  

Have a Wonderful Day

-Paul Solk

Boeing777_Banner_BetaTeam.jpg

1 hour ago, psolk said:

Takes all of 30 seconds. 

I have run into the not uncommon occurrence of the restart also crashing the sim. Most of the time, the reset works though.

Hopefully a fix is very imminent.

On 5/27/2024 at 5:09 PM, fluffyflops said:

they had to get inibuilds to do them for him.  Look im sure gary was and is a nice bloke.  but his scenery in my option was dated and dull. 

Don't misunderstand me here. I have issues with the way that Gary does certain things (like the unconvincing parallax interiors, and the lack of custom static aircraft at airports like EGNC Carlisle), but his airports are (to my knowledge) never released with any obvious bugs or serious errors.

Christopher Low

AMD Ryzen 7 9800X3D CPU / 64GB DDR5-6000 RAM / 12GB Nvidia RTX 4070 Super GPU / Gigabyte X870E Aorus Elite Wifi 7 / 1+2TB Samsung Evo Plus M2 Nvme

UK2000 Beta Tester

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13600KF - AIO - 32GB DDR4 - RTX4070 - UW1440p GSync - USB DAC - 2TB NVMe - Windows 11 Pro - Gladiator NXT EVO - 1 Gbps Fiber  - MSFS 2024

have also the freezes with 738 now after SU15 update.
reinstall did not solve the problem

have done take a support-ticket on PMDG suite, hope for answer soon from PMDG

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