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Showing results for tags 'support'.
Found 39 results
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Hello, I use P3D v3 since last november and it ran fine until today. When I start it, it loads for a while and then an error message appears: Prepar 3D stopped working. I tried everything (appart of reinstalling). Can someone help me? Wish you all a nice weekend Alex My system: i7 4790k, GTX980Ti, 16 Gb Ram (2400mhz), 250GB SSD (System), 2x 1TB HDD (Stuff), 500GB SSD (P3D only)
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Hey Guys! I think this is not perfect place for payment issues, but I saw that PMDG has discontinued E-Mail based support. So I can't get any reply or advice for my problem. Yesterday, I planned to buy FSX 737 NGX and I proceeded with visa card payment method. It went well, but in last I got an error message(i guess it means the transaction crashed). I tried it 2~3 times to fail. Serious thing is, im worried about some problem like expense with no product, So I checked card usage record. I found 2 PMDG transaction records that cost 69$x2 (138$) even I didn't get any product, email or succesful message! To sum up I failed several attempts to buy 737NGX with visa card payment, but card expenses for 2 737 NGX(69$x2). how can I get PMDG's respond or to make PMDG team cancel my fault expense? any idea?? (p.s sorry for my broken ENG!!!)
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Okay so basically, in April this year I started playing VATSIM through FSINN and everything was smooth and I learnt so much and was really enjoying my flying and interacting with other pilots and atc. Right, so I uninstalled some PMDG and Airbus X aircraft and other addon software. Then, whenever I tried to load FSX up it would give me FSINN runtime errors, specifically runtime error 372. I stopped playing about three months ago and left it. About a week ago I opened FSX to try and enjoy a flight but the same errors still occurred. I uninstalled all my addons i.e aircraft, scenery etc. Then uninstalled FSINN and copilot. Tried reinstalling FSINN; still the same errors. Even though I get these errors I can go into free flight but I cannot connect to VATSIM. Then I uninstalled FSX. So I reinstalled FSX on my other hard drive. Tried to install FSINN and copilot again, the same errors. Here are the images of the errors that come up when I start FSX (as an admin). this one comes up an additional two times when I click ok. then this one. then this one then fsx loads up and this one comes up finally I would be eternally grateful if anybody could help me solve this. Also, whenever I reinstall FSINN, I do not get asked for my credentials or VATSIM credentials i.e callsign, vatsim login. Thanks! -
Though our airline's primary goal is to carry passengers and goods on a regular basis, we will always step in where virtual help is needed. As we speak, there are two hurricanes that are spinning around in the Atlantic Ocean could affect the island of Bermuda. With every passing second, Hurricane Leslie is growing in power. As a destination of our airline, it is part of our responsibility to help ferry passengers and cargo supplies for rebuilding. Wright Airlines is offering pilots a substancial bonus for completing as many flights as possible in a few days. For your charity work, each flight back and forth between the mainland and Bermuda will award you with a $25,000 pilot bonus for each flight completed! You can now fly to Bermuda from Charlotte/Douglas using the following aircraft: A380-800 MD-11 MD-11F 707-300 747-400C 757-200 767-300 For the latest information on the Hurricanes, please use this fantastic aviation resource. http://www.nhc.noaa.gov/ If you are interested in joining our airline to help out with these flights, please visit our site today! www.wrightairlines.org -
Hello, I'd like to know how to install the SP1b update correctly.First I installed my standard NGX file, what comes next?Do I also have to install the SP1 update prior to the SP1b?Thx very much for helping me out.cheers
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We are happy to report that MILVIZ today opened a support and updates forum on AVSIM. MILVIZ delivers some of the highest fidelity simulation add-on's available. If you have not seen a MILVIZ product, we suggest you visit their web site at MILVIZ.COM. You can visit their brand new AVSIM support forum here. To our friends at MILVIZ; welcome to the AVSIM forums! -
FSX-MS FSX crashing when loading up fslabs a320
Marry pop pop posted a topic in MS FSX | FSX-SE Forum
When i load up the fslabs A320 i get a crash to desktop after a few seconds. This is the event viewer log: fsx.exe 10.0.61637.0 46fadb14 FSL_A32XX.DLL 10.0.61355.184 5851d2e1 c0000005 006ec05b 2760 01d3e19a24b32a99 D:\Flight Simulator X\fsx.exe D:\Flight Simulator X\SimObjects\Airplanes\FSLabs A32X\FSL_A32XX.DLL 08b263ef-134c-4e84-8587-ad5d5ae35fa5 -
I'm really sorry for posting about my personal problem here. But, If I don't I wouldn't get any help! For 2 weeks ago, I got some duplicate charge problems. During transactions, error has occurred. Then it charge for 345$(69$x5). I wanted to buy only one fsx 737 ngx product.. But my multiple trial get went wrong. Finally I got success with another pay method(PayPal). So finally I succeeded to buy fsx 737ngx. But duplicate charge problems are not treated.. In PMDG support site at September 16, 2015. , I leaved 3 tickets about my duplicate charges do end up getting processed It's been 8 days almost.. but still waiting for agent.. I'm so nervous to wait more than a week Do I have to wait more? Is there any problem with support team? Is it normal to wait more than a week to get treated? Of course, I think PMDG team is fair and reliable. But I can't wait too long more. Because I got real withdrawal about 345$ with two cards(fisrt one is 69$x2, another one is 69$x3) I think 345$ is not mere trouble for me! If you guys have any similar experience like me then please give me some advice plz! (sorry for my broken english -
IRIS Simulation Software I would like to let everyone know that had sent in an email to Iris about not having a link for updates to my aircraft unless I purchased them again. It seemed I wasn't going to get any answer. Then after a couple of months, to my surprise I got an email from David that stated that my message had been overlooked and that they were very sorry. His personal message that stated that because of their over site that they were giving me links to ALL of their aircraft and I was free to download any or all of their offerings for no charge. This has given me great pleasure to know that in this day and age that there are still people out there that care about their customers. Kudos to David and Iris that are located in Australia at this link, www.irissimulations.com.au Plus they are having a 50% sale for the holidays still on their website page. Norm
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To find out how pleased I am about Iris software and their outstanding personal support click this link; http://forum.avsim.net/topic/460480-iris-software-does-it-again/
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Come Fly with Us at VFR Prop Hops and IFR Jet Hops www.vfrprophops.com www.ifrjethops.com Why … A place where you can fly with your friends, with us – whoever. Our primary server is the VATME server (www.vatmegroup.com) …Wide open – very few pilots, rare ATC. Allows you to fly where you want, with who you want and when you want without concern for controlled airspace or busy skies Use your flight sim software the way MS ACES or your software designer intended, even when in Multi-Player mode:Full flexibility to change planes, weather, realism settings – you can do anything while connected to the server that you can do in ‘Free Flight’ mode in FSX (or the equivalent in the software you are using) Does not lock you into a specific aircraft or flight sim setting like ‘GameSpy-like’ servers such as FSOpen do. Supports various versions of Microsoft flight sim software and X-Plane We organize events and provide flight plans for hops and IFR routes. We will organize hops and events at your request if we can – or let you host your own thing! We can help you expand your flying skills if you would like …Learn pilotage, dead reckoning, VOR and NDB navigation and other skills used by general aviation pilots Learn instrument approaches, use of IFR flight plans including SIDs and STARs and airways navigation as done in the commercial transport world Learn general aviation / VFR radio skills for uncontrolled airports and proper radio procedures for controlled airspace without the crowded servers and high pressure ATC environment. We’ll hold practice sessions at your request to help you improve your flying skills, expand to new aircraft and practice your radio communication and ATC communication skills. We can help you transition to busier environments like VATSIM (www.vatsim.net) with confidence and will fly there with you. We will provide you access to our library of flight plans pre-programmed for FSX and FlightSim Commander (other formats provided on request, if we can). No need to fear the busy environments and miss out on flying with a great group of folks like those at VATSIM. We have our own TeamSpeak 3 channel and if you join VATME you will also have access to their TeamSpeak 3 system (which includes a subchannel for VFR Prop Hops and IFR Jet Hops). We can help you set up Multi-Player server and TeamSpeak connections, solve problems with controllers and other peripherals, tweak aircraft and FSX performance and point you to helpful resources, free maps and flight planners and other great stuff. -
I'm in Simbrief planning a flight from KLAS to KSFO. When I import my data from Simbrief, my procedures weren't copying inserting, so I went to manually insert them. Only to find that my SID (JOHKR3) does not exist, nor does any form of JOHKR. A googling makes me think the data being displayed is from around cycle 2103. However, you'll see in the screenshot, I have old SIDs and my AIRAC cycle is current. Same is happening for STARs. It's been doing this since I freshly installed everything on a new PC.
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Hope all is well! I'm on version 2.6.19. In Search, when I select the checkbox for Towered Airports, I see results that are dark blue (as expected), but there are also magenta airports shown as well. From the Manual: Airports having control towers are shown in dark blue others in magenta. I'm probably missing something simple... thought I would check here to see what's up. Thank you in advance. Michael Roberts Baltimore, MD USA -
Hi I was wondering which 2 would run the best on my system. Ifly 737, PMDG 737, PMDG 747 Or Aerosoft Airbus,CS757,CS767 A8-6600K(3.9Ghz,boost 4.2), R9 270X, 8GB, CX600M Any sort of Reply regarding help will be appriciated
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I started a support ticket last Friday July 8th to resolve re-installation of my G1000 software. It is now Tuesday July 12th. The last topic I started on this was closed without any actual resolution. The email topic in the support ticket email to Mindstar specifically says G1000 as well did the included text in several places. I also included all of my original purchase information for the G1000 some six years ago. Thankfully Mindstar support contacted me within 24 hours later which is great and most appreciated, but for whatever reason whomever responded must have completely disregarded reading the actual topic of the support ticket as well the actual text included in the ticket. And this was disregarded not just once...but twice...after I promptly responded to their support email and again restated what I am actually requesting. As a result I have now been twice resent the exact same details of my invoice number for the GNS430/530 install. To be clear again, ...for the third time now..., that's not what I need. I thought I was sufficiently clear in my original support ticket that I was requesting G1000 help NOT GNS430/530 as I had already installed the GNS430/530 without issue and it is already registered active. I'm not so worried about the support timeline per se now as much as the actual understanding and comprehension of what I am actually asking for. Again...I need G1000 re-installation data ...NOT... GNS 430/530 re-installation data. I don't know how else to better explain what I'm asking for. Please ...help. -
I am wondering why, after I have spent £20 purchasing the DX10 fixer, I can't get as much as a quick reply from you who profit from the sale. One example :- http://forum.avsim.net/topic/461000-post-dx10-fixer-order-id-ste150129-7198-86770/ Example number 2 :- http://forum.avsim.net/topic/460913-r9-200-series-gpu-and-the-dx10-fixer-query/ It is really so difficult for you to answer these questions ? Or is it a case of "Now he has paid we are not interested" ? I notice you are answering some peoples threads so I know your alive. This is very disappointing and not a good reflection of the supposed 'support forum'. Yes, I have read the manual. Is it unreasonable to ask if you would cast an eye over my FSX.cfg when I have spent £20 to purchase your product ? Plus, I have the issue with fog really slowing down my system. -
I bought FlyTampa's KMDW-Miday some time ago and installed it into Prepar3D with no trouble but a problem persists and I don't know what is causing it or if it is fixable. It can sometimes cause VAS issues when it does happen and it doesn't always occur. For some reason, at random, sometimes the taxi lights will spawn all over the airport and will follow my aircraft around on the ground (I just picture them all squawking MINEMINEMINEMINE as they chase me around}. You can see several in this shot that have followed me to the gate. They just go all over the place and it's very annoying when it happens. Each one of those lights costs VAS and to have it spawn in so many can really hurt the FPS and VAS when arriving at this airport. it does in the day time. It can do it at night. It can do it when departing or arriving but it doesn't always do it. Does anyone know what causes this to occur and if it can be fixed?
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We have brought online a new donation system. The issue for us that caused this change is that the old system did not recognize the member's support of AVSIM (other than to get a big thank you message upon completion of the donation payment). This new system gives the donor a little bit of public recognition for their contribution and support. Here are the details: All of the forum donation buttons now take the user to a Marketplace page with the donation alternatives displayed. There are 7 selections at the moment: $5.00 – Donor - 3 months $10.00 – Donor – 6 months $25.00 – Donor - 9 months $50.00 – Bronze – 1 year $125.00 – Silver – 1 ½ year $250.00 – Gold – 2 years $500.00 – Lifetime – No time limit The durations have to do with an indicator that will appear in the user’s side panel profile with each message they post. This is accomplished by moving them to a new group. When the duration expires, if they have not renewed, they will be moved back to the “member” group. The Lifetime contributor remains a lifetime contributor forever. Every member who donates will be sent an email 7 days before their donation expires in order to renew it, or not. Renewals are not automatic. That means that the system WILL NOT automatically charge you for another donation. Here are the images that appear: If you want to see an example of this, look for FPPILOT’s post in this topic: http://forum.avsim.net/topic/433916-approachscenery-misalignment/ You are not obligated or required to contribute of course. Access to all of AVSIM remains free. If you decide to contribute, the AVSIM Staff and your fellow community members will be shown your support of this community. And if you do contribute, thank you in advance for doing so. EDIT: We are working on refining the images and some other details.
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Hello, Can anyone help me? Earlier today, (Dec.23) I was flying with my PMDG 737-NGX. My sim crased due to a fatal error (that's normal), but when I restarted FSX and loaded a diffrent flight from Broken Hill to Sydney, at about 83% loading into it, I get a message saying "You have used up too much computer memory for FSX to use, please restart FSX and change your Scenery/Traffic/Weather." (Not exact, somewhere around there.) So if somewhere out there is/has experienced this problem please connect with me and help me through this. -Thanks! --Dmitri S.
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Since I bought my 737NGX I trying to have support from PMDG website: I can't do login because I always receive the same message: username or password is wrong. I'm sure I using the correct email, username and password. Even so, I did another registration with another email, and got same problem; When I installed the plane it didn't asked me serial numbers, so when I load the plane into the FSX all panels are black... Someone can help me, my e-mail is ruscigno@gmail.com.Thanks
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In the email I got to verify my email for the support desk the link to click on does not work. When I click on it a new tab opens with a page that says Internet Explorer cannot display the webpage. How can my email be verified so I can get support??Thanks,Paul
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Hello! I'm having problems now with multiple softwares for repaint making where whenever I try to open the fuselage_master.psd file, which is GIANT, I get an out of memory complaint. I am using Paintshop Pro X3, and Paint.net with a plugin to work with .psd files. Are there any repainters and/or support members who could help me? As soon as I get this figured out, I'll be on my way to making more repaints! Thanks!!!
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Hello all, I have the boxed version of 777-200LR/F from Aerosoft which includes updates up to service pack 1c. I want to get the latest service update - SP1d - and I don't know how. Per PMDG's website instructions, the only way to get SP1d is via an electronic purchase: "You will need to log-in to your eCommerce account and redownload the 777 installer from your View previous orders page or from your original purchase email." Since I have not purchased it through eCommerce (and obviously there is no email), how can I get Service Pack 1d for my 777-200LR/F ? Thank you all in advance, Ionut (John) G. Micu
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Hi everyone, I just read on PMDG's facebook that a new version of the 737 NGX has been released and it featured "optimization" which my PC could really benefit from (low fps). However, I went to this link ( http://support.aerosoft.com/index.php?action=show&products=630 ) and I was asked to enter the serial key in order to download the .zip file containing the new update. I looked in my emails for ages looking for it and found nothing, the registration key in the box doesn't work with or without the "-" signs. I really need help with this as I am at a loose end and really don't want to buy the product a second time just for the sake of an update as I am short on money at the moment. Needless to say I love the plane and just want better FPS out of this update Thanks for your time -
So I have the Thrustmaster T.Flight Hotas X for a joystick + throttle. It has a swivel thing on the joystick to pan around the cockpit, external views, etc. Just yesterday, it simply stopped working. The joystick was plugged in, I changed nothing. It just stopped working. I reset the controller and FSX + a restart on my PC. The joystick appeared to be working okay until I tried to pan around my cockpit. It now pans much slower than before. It's super slow! It appears to have extreme lag too. But when I hold shift and pan with the mouse, I have perfect frames! What could be wrong with my controller. Any insight would be great as I'm pretty lost here.
